Office Etiquette
Description:
Most workplace behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. We know that keeping an open mind and maintaining open, honest communication can lessen most negative experiences with anyone. Basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical. This four-hour training session details the aspects of business etiquette when handling phone, fax, email or face-to-face visitors with integrity and style.

Leadership Academy
Description:
Bring your problem…. Leave with an action plan! Immediately apply what you learn in class. Each workshop topic is designed to give you the tools to successfully build winning relationships that increase your bottom line. Topics covered include: Leadership and personalities, communicating effectively, managing conflict, performance coaching, motivation and group relations.

Team Building Blocks
Laying the Foundation for a Stronger Team
Description:
Most good managers know that their team is only as strong as the weakest member. This course is designed to define the team concept and strengthen teams through information and practice. Goals met in this course: Define the Team Concept, develop a better understanding of leadership and empowerment, assess how corporate culture affects a team's performance, create an attitude of energy, enthusiasm and excitement

Silent Leadership
Acquiring Acute Management Skills
Description:
This course is designed to challenge established managers to step away from their managing comfort zone and try new and innovative processes. As we walk through the 8 senses of silent leadership we will discuss practical and easily instituted processes anyone can activate in their company to make a difference in their workplace. This switch in management styles is imperative in today’s ever changing workforce made up of 4 diverse generations.

The Engaged Employee
Description:
70% of today's workforce are merely warming your office chairs. They have disengaged from your company and are not actively working to engage others. This course lights a fire under those "chair warmers" and motivates them to perform at their best. It will introduce managers and team leaders to nine ways to getting employees engaged and keeping them that way!

Processing Performance
Description:
HSM Burns is quoted as saying, "Take care of those who work for you and you'll float to greatness on their achievements." Employees need frequent feedback to modify their performance. Processing Performance covers keys to effective communication, motivation for you and employee, conducting performance reviews, giving constructive criticism and rewarding employees effectively.

Basic Skills for Supervising
Description:
This course is a basic course for those in your organization that have been pegged for management. This course covers all the areas a new supervisor needs to be familiar with before (or soon after) accepting a position to manage other people. This is a GREAT course and beneficial to many industries, but especially to those with extensive customer service requirements.

Building a Successful Sundae... No Monday !!!
Description:
This conference addresses ways to improve morale in the workplace. Or in general help make our staff happier! Happy employees care more for the quality and outcome of their work as well as the companies performance overall. They create an atmosphere that reduces conflict and turnover, and in the end makes the customer or consumer more satisfied and happy.

Building a Successful Working Environment
Description:
Work environments vary from extremely productive to counter-productive. This course will show you how to enhance your work environment by starting with each person individually. This course will assist the participants with the tools necessary to create an environment that is both pleasing to spend time in and creates productivity. Let this course teach you to be happy even amidst extreme responsibility, conflict and challenging work relationships.

Communication: Can you hear me NOW?!
Description:
Communication is the key to success in the workplace. This course will delve into the deepest facets of communication and give the attendee ways to improve their communication skills.

Don't Stress!!!! Manage...
Description:
This course will define stress and identify the many sources of stress. Attendees will learn ways to reduce stress by discussing numerous tactics and techniques to reduce stress both at work and at home. You will even get to practice many of those techniques! Decreasing or managing stress increases the body and mind’s performance, as well as allowing more room for productivity and creativity.

Efficient & Productive Office.
Description:
This course is designed to force participants to take a look at their work areas and determine what may be causing them to work inefficiently or ineffectively. It will also teach participants to clean, clear and re-structure their workspace to enhance efficiency.

Increasing Productivity with Diminishing Resources.
Description:
With an ever decreasing workforce, more and more people are doing more than one job and having to do it with fewer resources (money, supplies and man power). This course is designed to teach the participant to utilize their own personal skills in order to squeeze more out of their day.

Outrageous Customer Service
Description:
With customer service standing in the gap between a good company and a GREAT one, you can’t afford to miss out on this course. Service is something useful that is done for others and that is provided IN ADDITION to goods or services purchased. Positively Outrageous Service (as described by T. Scott Gross) is a customer service story just itching to be told. It is service that is unexpected and invites your customers to play. Join us as we take this outrageous adventure and discover how your company can make a difference to your bottom line with a simple change in how your employees approach customer service!

Personality Profiling is Not just for the FBI
Description:
This course is designed to identify the personality traits you possess as well as learn ways to recognize traits in others. Learn about yourself and the way your actions affect others. Knowing ourselves better and being able to recognize traits in others helps us in our relationships with our family as well as co-workers.

Something smells FISHY here?
Description:
A course guaranteed to make you smile. This session is based on the now famous FISH philosophy of business. Your employees will be able to entertain and amaze your customers so that they will return for future business. It goes to the heart of customer service (the employee) and wraps up with practical ways to implement this philosophy in your workplace!

Who has Time to Manage?
Description:
This course is designed to help the participants make better use of time, our most precious commodity. This session focuses on practical techniques and information that can be used right away! We will cover topics from planning to delegating. This course is a must-take for any employee anywhere!!

Managing Multi-generations
Description:
In an era where managers have four different generations under one roof, managers must be able to meet each generation where they are and motivate them effectively. This course will introduce you to each generation and give suggestions and tips to make this multi-generational team work together for optimal performance.